Frequently Asked Questions

What is itsjonno.shop?

itsjonno.shop is the official merchandise store for ItsJonno, featuring unique apparel and stickers inspired by my content and music.

Where are you based?

Sydney, Australia.

Do you ship internationally?

Yes, we ship worldwide from Sydney, Australia.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size.

How long will my order take to arrive?

Australian orders typically arrive in 5-7 business days. International orders take 7-21 business days.

Can I track my order?

Tracking information will be sent to the contact information you provide. This will be sent via email/sms when your order has been fulfilled.

What is your return policy?

Due to the exclusive nature of this limited-time, limited-edition sale, all sales are final. We do not accept returns, exchanges, or order modifications.

Once an order has been placed and processed, it cannot be canceled. All sales are final.

If you receive a damaged or incorrect product, please contact our customer service team at infoitsjonno.shop@gmail.com for assistance.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and PayPal.

What happens if I entered the wrong shipping address?

If you realize you've entered the wrong shipping address, please contact us immediately at infoitsjonno.shop@gmail.com If your order has not yet been processed, we will do our best to update the address. However, once an order has been processed, we cannot make any changes.